1. Services and links on our Web site

Our Web site does not allow our visitors to communicate with others or publish information that is accessible by other visitors.

This Web site contains links to other web sites. Be advised that UKAL Canada is not responsible for the confidentiality practices of those sites. The statement of confidentiality applies only to this Web site only.

2. Information gathered automatically

We combine the information from visits to our Web site with anonymous and specific data from identified persons for the following reasons:

• Technical administration of the Web site;
• Improving the ergonomics and browsing features of our site;
• Customers management;
• Marketing.

3. The use of cookies

 

4. Collection and use of your personal data

We only collect the personal data of visitors who have registered to use our services.

5. Disclosure

We do not disclose your personal information to anyone. We can assure you that your personal data will not be disclosed to government institutions or other authorities unless required by law.

6. Accessing the personal data we have gathered

You can ask us about all the personal information we have gathered about you by sending an email at alaflamme@ukal.ca or by mail at:

Ukal Canada Inc
C/O André Laflamme
Personal information protection
7525 Avenue Pion
Saint-Hyacinthe, Quebec J2R 1R8

Once the request has been received, we will supply all the information we have collected about you within a week, free of charge. We may ask for proof of identification.

We reserve the right to refuse your access to information request. You will be notified as to the reasons of the refusal.

7. Support for our Statement of Confidentiality

For any information concerning our Statement of Confidentiality, please contact us by email at info@ukalcanada.com.

8. Security Policy 

We have implemented policies, rules and technical measures to protect the personal information we have gathered against:

• Unauthorized access;
• Unwanted disclosure or use by third parties;
• Unauthorized modifications;
• Destruction or loss of information.

All employees that have access to or that are involved in processing your personal information are bound by a confidentiality clause.

 

9. Return policy

10 day return policy
If, for a reason or another, you wish to return your product, UkalCanada.com will reimburse you for up to 10 days following your purchase. The product has to be in brand new condition in order to be sold.
If your item does not meet these requirements, it will be shipped back to you, at your expense. If you choose to return your items at either of our stores, be sure to bring a valid purchase receipt.
The product must be in perfect condition
In order for UkalCanada.com to accept your returned merchandise, it has to be in mint condition, with the original packaging and tags. We must be able to sell it to someone else.
For obvious hygiene reasons all items must still have their tags on, must never have been worn or washed and the packaging must be intact.